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Sr. Technical Writer (Carnation, WA)Professional SummaryOften I’ve “started from scratch” analyzing and documenting corporate and governmental systems that had little or no documentation. I’ve had extensive experience analyzing and developing software manuals, on-line help, multimedia presentations, web pages, IT policies and procedures, IT systems and operations standards (e.g., ISO 9001-9003), statistical analyses, multi-million dollar proposals, and process guides.As an employee or consultant, I have worked at all levels of government and for numerous small, medium, and large-sized corporations. Besides utilizing my versatile documentation, analysis, and editing talents, I’ve taught at the college through grade school levels. I’m a WA state certified teacher (5 fields). Education Master of Arts, University of Montana & near-Ph.D. at University of Colorado plus over 100 quarter hours of Accounting, Business, and IT courses. Numerous inservice classes and off-site workshops. Qualified for Washington State CPA exams. Altogether I’ve accumulated more than 500 graduate and undergraduate quarter credit hours (including recent coursework in Software Testing, Unix, PhotoShop, Macromedia FreeHand, and Windows XP). Hardware/Software
Experience2007 Univar Learning Services Senior Technical Writer/Instructional Designer Prepared Fast Track Guides for Purchasing, Warehouse Operations, Sales Order, Billing, and Materials Management software. Developed assessment criteria for these Fast Track Guides. {Toolset used: MS Word, Excel, Adobe InDesign, Acrobat Professional, Captivate, & Visio} 2006 Classmates.com Software Engineering Business Analyst/Senior Technical Writer Performed analysis and documentation covering Classmates’ Cash and Revenue Tracking System (CARTS), TrustCommerce, and WebLoyalty (WebLo) applications. {Toolset used: MS Word, Excel, Powerpoint, Oracle, UML, IMSI Hijaak WebLo, CARTS, TrustCommerce & Visio} 2005 Intermec Technologies, Inc. IT Department Sarbanes Oxley 404 Compliance Business Analyst/SOX Compliance Analyst/Tester Analyzed existing Sarbanes Oxley 404 Compliance Cobit/COSO Intermec controls and determined whether or not they met SOX compliance. {Toolset used: MS Word, Excel, Adobe Acrobat, & Oracle} 2004 to Concur Technologies, Inc. IT Department 2005 Business Analyst/Senior Technical Writer – Sarbanes Oxley Policies and Procedures Utilizing Deloite Touche’s Sarbanes-Oxley 404 compliance audit results, together with Information Technology Governance Institute and Cobit guidelines, I authored Concur IT control policies and procedures that assured Concur Technology’s compliance with the latest Sarbanes Oxley 404 Compliance corporate security and financial control regulations. {Toolset used: MS Accelerator, Word, Excel, Powerpoint, Paint, Adobe Acrobat, SharePoint, UNIX, SQL, Oracle, Cognos, & Visio} 2003 T-Mobile Wireless (Web Deployment Group) Web Developer Produced and edited web pages for T-Mobile’s Streamline intranet website. {Toolset used: MS Word,, SharePoint, Visual SourceSafe, Oracle, Fireworks, HomeSite, Java, Javascript, C++, Visual Basic} 2001 to AT&T Wireless (Enterprise Systems and Services) 2002 Business Analyst/ Senior Technical Writer Using AT&T Wireless’ Software Development Framework (SDF) SDLC-driven methodology, developed Environmental Health and Safety Data Transition (EH&S) Project documentation for their Environmental Management and Monitoring Application (EMMA). SDF methodology required creation of documentation that included: Feasibility Study, Business Requirements, System Requirements, Architectural Design, System Design, Software Component Construction, Verification of Component Integration, Verification of System Solution, System Installation, and Evaluation of Project Results. Applications were web-based and were run on an NT 4.0 SQL Server. {Toolset used: SDF, MS Word, Excel, Powerpoint, IMSI Hijaak, & Visio} 2001 VerizonWireless (Voice, Video, and Call Center Technology Group) Call Center Analyst/Senior Technical Writer Prepared a series of Architectural Design Documents and Approach Papers for the VerizonWireless Voice, Video, and Call Center Technology Group’s Action and Vision systems. Produced Visio flowcharts of high level call flows and Call Center menu options. {Toolset used: MS Word, Excel, Powerpoint, IMSI Hijaak, & Visio} 1999 to Western Wireless Corporation (CellularONE) 2000 Business Analyst/Senior Technical Writer Produced a wide variety of documentation for an IT department that never had a technical writer. Documentation included process guides, a comprehensive accounting/engineering cell site user’s manual, Western Wireless IT SDLC procedures, Visio flowcharts, an IT glossary, tutorials, intranet web site development, training materials together with internet/intranet content, site maps, and functional requirements. {Toolset used: RoboHelp, MS Word, Excel, Powerpoint, FrontPage, IMSI Hijaak, Project Office, NetObjects, SQL, Oracle, PageMaker, OmniPage, PhotoShop, & Visio} 1999 IKON Office Solutions Senior Technical Writer/Editor Prepared Crash Analysis User’s Manual for the Washington State Department of Licensing. Edited and revised the IKON Office Systems Detailed Design System for a new Employment Security Department (ESD) system for processing quarterly unemployment tax payments made by employers. Developed a Training Plan for ESD classes in Document Preparation, Scanning, and Verification. {Toolset used: MS Word, Excel, Paint, Powerpoint, IMSI Hijaak, PhotoShop, & Visio} 1998 CIBER Information Services Y2K Test Plan Analyst/Technical Writer Prepared Y2K Test Plans for Washington State Department of Transportation’s Client Server. Analyzed PowerBuilder applications covering DOT’s statewide materials testing facilities. This information was used to prepare test plans that were scripted (QA Run Script) and run in the Y2K Client Server Test Lab. {Toolset used: MS Word} 1997 to Triadd Software Corporation 1998 Business Analyst/Editor/Web Developer Revised and published a 420 page records management software user’s manual (my first project at Triadd). Produced numerous white papers and user’s manuals for Triadd’s Internet and Intranet use. Developed an on-line help system for Triadd’s software system. Authored the corporate web pages. {Toolset used: RoboHelp, MS Word, WinHelp, IMSI Hijaak, PageMaker, PhotoShop, FrontPage, & Visio} 1996 Volt Technical Services ISO Analyst/Technical Writer Produced ISO 9001, 9002, and 9003 documentation for Macnab Tool and Die Manufacturing. {Toolset used: MS Word} 1992 to ADIA Information Technologies & Technical Writing Services 1995 Business Analyst/Technical Writer Worked on diverse projects including:
Contact: Contact information available to DataShaping clients. URL: www.datashaping.com/resumes16704r.shtml |
