Principal Systems/Data Analyst (Leesburg, VA)
SUMMARY
I am an expert Systems/Data Analyst with leadership experience in web application analysis, statistical analysis, data mining, metrics & reporting, engineering quality operations processes. Also, I have over 7 years of experience managing teams of up to 20 people across multiple sites.
EXPERIENCE
AMERICA ONLINE [9/03 – 10/07] – Dulles, Virginia
Principal Systems Analyst - Performed in depth quality and performance analysis on key web products (Portal, Search, Web mail)
- Developed automated web-reporting solutions to monitor data quality
- Extensively analyzed test data to identify on key web application features
- Lead development teams to improve web application performance
- Developed innovative solutions linking disaggregated data to drive operations imrovements
- Facilitated Systems Quality Meetings to drive operational improvements
- Developed and manage department’s SOX compliance reporting
- Created automated reports to reduce cycle time, increase accuracy and consistency
- Enhance tools with features to capture key metrics for reporting & analysis
- Delivered scheduled and ad-hoc analysis to identify key issues
- Managed the development of department’s metrics web page
ECPI TECHNICAL COLLEGE [11/02 – 8/03] – Richmond, Virginia
Electronics Instructor - Conducted lectures on mathematic, mechanical, electrical, and digital technology classes
- Prepared lecture material and developed exams to test students’ understanding of subject
CAPITAL ONE FINANCIAL CORPORATION [11/98 – 10/02] – Richmond, Virginia
Middleware Analyst Manager - Managed team of systems requirements analyst managing 37 system clients
- Led efforts to improve quality of requirements while reducing time to delivery for new functionality
- Developed disaster recovery strategies and solutions for Data Recovery to provide detailed plans and procedures with actions required for entire department in an emergency
- Delivered technical options & design solutions to meet and exceed business requirements
- Led team to drive internal and cross-functional process improvements
Senior Quality Manager - Managed and developed a large quality team across two departments
- Led and directed quality processes to support Remittance processing
- Drove quality improvements through partnership with cross functional areas to reduce errors
- Calibrated and documented quality processes between remote sites to ensure consistent standards
- Created SAS programs to create daily and ad hoc quality reports
- Developed document control process to manage and distribute operation specifications and procedures
Senior Operations Analyst - Managed a team of Operations Analyst
- Analyzed business processes to identify key operations deficiencies
- Led process improvement teams to identify and improve operational processes
- Documented process flow and operation specifications to improve training in area
INTEL CORPORATION [6/94 – 10/98] - Chandler, Arizona
Process Development Engineer - Characterized equipment and developed processes for the PentiumR XeonTM Processor
- Assessed process stability/capability through Passive Data Collections (PDC)
- Conducted experiments to assess process capability and limitations
- Generated operation and preventive maintenance specifications for factory operation
- Drove transition of matured processes to high-volume manufacturing facilities
Yield Analysis Engineer - Led platform yield initiatives to identify top yield issues for improvement
- Drove cross-site yield improvements through extensive data analysis
- Developed SAS, SQL programs to automatically generate yield reports
Diffusion Process Engineer - Sustained Alloy, Reox, and Preclean CMOS processes in Fabrication environment
- Lead improvements with atmospheric and CVD equipment
- Monitored and improved process trends through statistical process control (SPC)
- Generated process/maintenance specifications and best known methods (BKM)
Manufacturing Supervisor - Managed team of Diffusion manufacturing/equipment technicians
- Resolved complex and high risk manufacturing issues to meet production and engineering goals
- Managed equipment maintenance and utilization to maximize output
- Coordinated area training and development plans with minimal impact to production goals
- Provided coaching and mentoring to technicians
- Actively recruited to maintain staff level
COMPUTER SKILLS - Software: KeyNote, Business Objects, Remedy, MS Excel/Access/Project/PowerPoint, DOORS, ClearCase, ClearQuest, Jmp, Workstream
- Language: SQL, SAS, Perl, HTML, PLC, FORTRAN, Basic, AML/E
EDUCATION
Bachelor of Science, Industrial Systems Engineering, May 1994
Virginia Polytechnic Institute and State University, Blacksburg, Virginia
CERTIFICATIONS
ISO 9002 Lead Auditor
Contact: Contact information available to DataShaping clients. URL: www.datashaping.com/resumes16181r.shtml
Please mention datashaping.com when contacting me. Thank you.
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