Principal Systems/Data Analyst (Leesburg, VA)

I am an expert Systems/Data Analyst with leadership experience in web application analysis, statistical analysis, data mining, metrics & reporting, engineering quality operations processes. Also, I have over 7 years of experience managing teams of up to 20 people across multiple sites.

EXPERIENCE

AMERICA ONLINE [9/03 – 10/07] – Dulles, Virginia
Principal Systems Analyst

• Performed in depth quality and performance analysis on key web products (Portal, Search, Web mail)
• Developed automated web-reporting solutions to monitor data quality
• Extensively analyzed test data to identify on key web application features
• Lead development teams to improve web application performance
• Developed innovative solutions linking disaggregated data to drive operations imrovements
• Facilitated Systems Quality Meetings to drive operational improvements
• Developed and manage department’s SOX compliance reporting
• Created automated reports to reduce cycle time, increase accuracy and consistency
• Enhance tools with features to capture key metrics for reporting & analysis
• Delivered scheduled and ad-hoc analysis to identify key issues
• Managed the development of department’s metrics web page

• Conducted lectures on mathematic, mechanical, electrical, and digital technology classes
• Prepared lecture material and developed exams to test students’ understanding of subject

• Managed team of systems requirements analyst managing 37 system clients
• Led efforts to improve quality of requirements while reducing time to delivery for new functionality
• Developed disaster recovery strategies and solutions for Data Recovery to provide detailed plans and procedures with actions required for entire department in an emergency
• Delivered technical options & design solutions to meet and exceed business requirements
• Led team to drive internal and cross-functional process improvements

• Managed and developed a large quality team across two departments
• Led and directed quality processes to support Remittance processing
• Drove quality improvements through partnership with cross functional areas to reduce errors
• Calibrated and documented quality processes between remote sites to ensure consistent standards
• Created SAS programs to create daily and ad hoc quality reports
• Developed document control process to manage and distribute operation specifications and procedures

• Managed a team of Operations Analyst
• Analyzed business processes to identify key operations deficiencies
• Led process improvement teams to identify and improve operational processes
• Documented process flow and operation specifications to improve training in area

• Characterized equipment and developed processes for the PentiumR XeonTM Processor
• Assessed process stability/capability through Passive Data Collections (PDC)
• Conducted experiments to assess process capability and limitations
• Generated operation and preventive maintenance specifications for factory operation
• Drove transition of matured processes to high-volume manufacturing facilities

• Led platform yield initiatives to identify top yield issues for improvement
• Drove cross-site yield improvements through extensive data analysis
• Developed SAS, SQL programs to automatically generate yield reports

• Sustained Alloy, Reox, and Preclean CMOS processes in Fabrication environment
• Lead improvements with atmospheric and CVD equipment
• Monitored and improved process trends through statistical process control (SPC)
• Generated process/maintenance specifications and best known methods (BKM)

• Managed team of Diffusion manufacturing/equipment technicians
• Resolved complex and high risk manufacturing issues to meet production and engineering goals
• Managed equipment maintenance and utilization to maximize output
• Coordinated area training and development plans with minimal impact to production goals
• Provided coaching and mentoring to technicians
• Actively recruited to maintain staff level

• Software: KeyNote, Business Objects, Remedy, MS Excel/Access/Project/PowerPoint, DOORS, ClearCase, ClearQuest, Jmp, Workstream
• Language: SQL, SAS, Perl, HTML, PLC, FORTRAN, Basic, AML/E

Bachelor of Science, Industrial Systems Engineering, May 1994
Virginia Polytechnic Institute and State University, Blacksburg, Virginia

CERTIFICATIONS

ISO 9002 Lead Auditor

Contact: Contact information available to DataShaping clients.

URL: www.datashaping.com/resumes16181r.shtml
Please mention datashaping.com when contacting me. Thank you.