Technical Support Specialist - Minitab (State College, PA)

To support and apply Minitab's Vision Statement and the Technical Support Department's Mission and Vision Statement.

Position Summary:

Provide customer support by answering questions on function and usage of our products. Provide suggestions to the development team to improve the functionality and usability of our products on behalf of our customers.

Essential Duties and Responsibilities

• Provide assistance to customers, prospective customers, and Minitab staff regarding statistics, product use and capabilities, and system requirements.
• Perform call support research, respond to, and accurately resolve customer cases ranging from low to high complexity in a timely manner.
• Assist with the documentation of solutions to customer issues including software functionality, use and interpretation.
• Capture and record customer interaction, maintain customer records and information including suggestions for improvements and modifications.
• Contribute to an environment that encourages information sharing, team-based resolution activity, and a focus on resolving customer issues as quickly and effectively as possible.

Represent the voice of the customer on cross-functional teams as needed.

Education, Knowledge, and Experience

• Bachelor's degree in statistics or closely related technical discipline with significant statistical coursework.
• Experience in using Minitab Statistical Software or other statistical packages; use of other applications is a plus.
• Working knowledge of Microsoft Office and Windows operating systems is preferred.

Human Resources Department / Job #1051
Minitab Inc.
1829 Pine Hall Road
State College, PA 16801-3008

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