Manager, Client Analytics - Sephora (San Francisco, CA)

Sephora leads the beauty industry with our striking retail stores, which offer our clients an innovative "come in and play" shopping environment. We have an array of unique fragrance, skincare, and cosmetic products. Our online shopping site complements our 180 plus retail stores located throughout the U.S. Sephora is committed to providing the best experience for our clients and employees.

The Client Analytics Manager is a key member of a growing Analytics team. The successful candidate will be able to form and communicate objective analytic findings. He/she will contribute by providing actionable, data-driven insights to cross-functional teams including but not limited to direct marketing, site, merchandising, and finance.

RESPONSIBILITIES

• Identify key metrics, produce and manage a dashboard of these metrics to monitor and help drive the business.
• Provide strategic and tactical recommendations based on fact-based analysis.
• Perform advanced ad-hoc analyses to support business decisions.
• Manage relationships with cross-functional business partners by providing objective information derived from data to support their functional areas.
• Develop Client flow analysis to identify sticking points in the purchase process.
• Perform Client segmentation analysis; recommend targeting approaches to improve marketing effectiveness.
• Design and implement tests and analytics to measure the effectiveness of marketing programs.
• Analyze long term trends to discover opportunities for improvement in Customer lifetime value.

• Experience with database query/reporting tools including SQL, CoreMetrics, SAS, Cognos and Business Objects.
• Familiarity with online analytics tools such as CoreMetrics or Omniture and syndicated research sources.
• Advanced Excel and Powerpoint experience.
• Innovative thinking in relation to turning business questions into actionable ad-hoc analyses.
• Exceptional problem solving and analysis skills combined with the ability to communicate findings to all levels of an organization.
• High energy and creativity; a clear customer focus, an entrepreneurial approach, and comprehensive understanding of quantitative methods, together with superb attention to detail.
• Experience working with multi-functional teams.
• Ability to participate collaboratively in a small but growing team, work independently within clear strategic guidelines and drive for efficient actionable results.
• Ability to work with tight deadlines and handle multiple projects.
• Ability to prioritize and execute.
• Ability to present complex findings to varied groups.
• Ability to synthesize information from a variety of sources to arrive at optimal solutions.
• Ability to foster open communication, influence others, write and speak with impact.
• Strong written, verbal, and interpersonal skills.

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